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Returns & Refunds

How do I return an item purchased?

Live-a-bit offers its customers returns or refunds only in case of damaged, defective, expired, or wrong product wherein you can raise a return/exchange request of a product within 24 hours of its delivery. To return your order:

  • Please write an email to our Customer Support team via contact@live-a-bit.com within 24 hours of receiving the order.
  • In that mail, mention the Order ID of your order and describe your issue.
  • If a return is accepted, we will credit the refund into your source account, amounting to the cost of, the damaged/defective/expired/wrong product.
  • Our Customer Support team will get in touch with you.

If a return is accepted, we will credit the refund into your source account, amounting to the cost of, the damaged/defective/expired/wrong product.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will process a refund.

Can I Return Oral Care Products?

Oral Care Products cannot be returned due to hygiene or safety issues. However, if there is an issue with the product you received, please reach out to us at contact@live-a-bit.com

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality checks before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request a replacement or return & refund through email.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 7-10 business days of receiving the order:

  • Please write an email to our Customer Support team via contact@live-a-bit.com within 24 hours of receiving the order.
  • In that mail, mention the Order ID of your order and describe your issue.
  • Please attach your Order Invoice (received in your email on the day of order placement) and photos of the damaged/defective/expired/wrong product.
  • Our Customer Support team will get in touch with you.

If a return is accepted, we will credit the refund into your source account, amounting to the cost of, the damaged/defective/expired/wrong product.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will process a refund.